Last Updated: September 24, 2026

Terms of Service

The rules for using Techub Innovation's services, including the Techub Engage WhatsApp Business platform.

These Terms of Service ("Terms") are an agreement between you and Techub Innovation Inc ("Techub", "we", "us"), a company in the Republic of Liberia. They apply to our website and to Techub Engage, our WhatsApp Business platform at engage.techubinnovation.com. By creating an account or using Techub Engage, you agree to these Terms. Please also read our Privacy Policy.

1. The Service

What Techub Engage does

Techub Engage lets businesses connect their WhatsApp numbers through Meta's Embedded Signup and use a shared inbox, AI agents, message templates and broadcast campaigns to communicate with their own customers on WhatsApp.

Who may use it

  • Techub Engage is for businesses and organisations ("clients"), not for personal or household use.
  • The person who signs up must be at least 18 and authorised to accept these Terms for the business.

Your account

  • Give accurate information and keep it up to date.
  • Keep your login details secure. You are responsible for everything done under your account, including by team members you invite.
  • Tell us promptly at privacy@techubinnovation.com if you suspect unauthorised access.

2. You must follow Meta's and WhatsApp's rules

Techub Engage uses the WhatsApp Business Platform provided by Meta. By connecting a WhatsApp number you also agree to, and must comply with:

In particular, you must

  • Get your customers' opt-in before you message them on WhatsApp, and keep a record of it.
  • Honour opt-out requests promptly and stop messaging people who ask you to.
  • Not send spam, bulk unsolicited messages, or content that is illegal, misleading, harmful, or prohibited by Meta's policies (for example, restricted goods and services).
  • Use only message templates approved by Meta where required, and use them for their approved purpose.

3. Your content and your customers' data

  • You are responsible for the content you and your agents send, and for having a lawful basis to contact and message your customers.
  • You own your content and your customers' data. Techub processes that data only on your behalf and on your instructions, to provide the service, as described in our Privacy Policy.
  • You must give your customers any privacy information the law requires, including that you use Techub Engage and, where enabled, AI to handle messages.

4. Fees and payment

What you pay

  • Techub subscription fees for your plan.
  • Meta's WhatsApp messaging charges, which Meta sets and may change. These are separate from Techub's fees.
  • Plans and prices: [PRICING/PAYMENT DETAILS – fill in or link to the pricing page]

How you pay

  • Clients in Liberia: Orange Money or MTN Mobile Money (MoMo).
  • International clients: Visa or Mastercard.
  • If a payment is not made when due, we may limit or suspend the service until it is.

5. AI features

  • AI agents generate replies automatically using Google Gemini. AI replies can be inaccurate or incomplete.
  • You decide whether AI is on, per agent and per conversation. You are responsible for configuring and reviewing your agents and the knowledge you give them.
  • You can hand any conversation to a human at any time, and you should do so for sensitive matters.

6. Suspension, termination and availability

Suspension and termination

  • We may suspend or close your account if you break these Terms or Meta's policies, misuse the service, or if Meta restricts your WhatsApp account or number.
  • You can stop using the service and close your account at any time, as described in How to request deletion of your data.

Availability

We work to keep Techub Engage available, but we do not guarantee uninterrupted service. The service depends on third parties, including Meta and Google, and may be affected by their outages, policy changes or limits.

7. Limitation of liability

  • The service is provided "as is" and "as available", to the extent the law allows.
  • Techub is not liable for indirect or consequential losses, such as lost profits or lost business, or for losses caused by Meta, WhatsApp, Google or other third parties.
  • Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim, to the extent the law allows.

8. Changes, governing law and contact

Changes to these Terms

We may update these Terms. We will change the "Last Updated" date above and, for important changes, tell clients by email or in the platform. Continuing to use the service after a change means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the Republic of Liberia. Your use of WhatsApp through Techub Engage is also subject to Meta's and WhatsApp's terms and policies listed in section 2.

Contact us

Techub Innovation Inc

Email: privacy@techubinnovation.com

Phone: +231 777 764 529

Address: Monserrado, Brewerville City, Moulton Corner, 5th Cap, Liberia

Privacy Policy: techubinnovation.com/privacy